As we settle into 2025, the fitness tech landscape in Southeast Asia has matured, and studio owners researching fitness studio software often narrow their search down to two major platforms: Rezerv and Vibefam.
This comparison is based on publicly available Capterra reviews and user feedback collected in 2024–2025.
Both platforms maintain strong ratings on Capterra and offer the essential toolkit needed to run a modern studio. However, a closer look at recent user feedback and the technical architecture reveals two very different philosophies on how to run a fitness business. We dug into the reviews and feature sets to see how they compare in the real world.
1. Platform Infrastructure: Rezerv vs Vibefam Performance & Speed
Rezerv has built its reputation on being a robust, secure option in the gym management software category. It relies on Cloudflare as an additional protective layer, a common industry standard that provides peace of mind regarding data safety. However, some users have noted that this heavy security architecture can act as a double-edged sword, occasionally creating a “heavier” load time during peak usage.
Because Rezerv relies on Cloudflare, like many major platforms, the global outage in November 2025 caused temporary downtime.While outside of Rezerv’s direct control, the incident meant that for several hours, members couldn’t book or pay, a frustration that many studio owners noted in their feedback.
Vibefam takes a lighter, performance-focused approach, which many reviewers have highlighted in their Vibefam Capterra reviews. Rather than relying on heavy external wrappers, it utilizes built-in platform-level security. The result, according to user reports, is a “snappier” experience. Because the booking flow is lighter, it tends to remain responsive even during high-traffic windows, like Monday morning class releases, avoiding the lag that can sometimes frustrate members in a rush.
2. Interface: Polish vs. Accessibility
Visually, Rezerv is undeniably polished. The interface is sleek, modern, and looks great in screenshots. It’s a design-forward approach that many premium studios appreciate. However, functionality reviews suggest a subtle drawback: the reliance on smaller text and lower contrast can sometimes be a hurdle for seniors or less tech-savvy clients.
Vibefam seems to prioritize universal function over pure aesthetics. The interface is often described as “clean” and “intuitive” rather than flashy. By maintaining high legibility and simple navigation, it ensures that every client, from the Gen Z digital native to the older client booking their first yoga session, can navigate the schedule without friction.
For studio owners comparing Vibefam vs Rezerv in terms of ease of use, accessibility and booking flow tend to be the deciding factors.
3. The Voice of the User
Looking at Capterra ratings for fitness software, the day-to-day experience becomes clearer.
To understand the day-to-day reality, we looked at how these technical differences translate into actual feedback from late 2024 and 2025.
On Rezerv: A verified Capterra reviewer and Pilates studio owner noted, “The features are great when they work, but the recent downtime was a nightmare. We had members trying to book for hours during the outage in November. Also, the app can feel a bit laggy when everyone logs in at once.”
On Vibefam: Glen, a verified App Store reviewer, shared, “This platform has been a huge help in streamlining my operations. It saves me hours of admin work each week. The system is very intuitive, my team picked it up quickly, and our clients love how easy it is to book and pay through the app.”
4. The “Admin Tax”: Manual vs. Automated
Both platforms utilize trusted gateways to handle payments, but the workflow differs significantly. Vibefam, for instance, adapts to local needs, using Stripe for markets like Singapore, Malaysia, Canada, and the USA, while leveraging Xendit for Indonesia and the Philippines. However, the real differentiator isn’t just which gateway is used, but the depth of integration.
Rezerv users often report a “two-step dance” when handling refunds. Because the systems can be somewhat siloed, an admin may have to cancel the booking in the app and then log into the payment gateway dashboard separately to process the actual monetary refund. It works, but it adds friction.
In contrast, Vibefam has deeply integrated both Stripe and Xendit workflows. This means the admin never has to leave the Vibefam dashboard. A single click to cancel a class can automatically trigger the refund and balance the books instantly, regardless of whether the client paid via Stripe in Singapore or Xendit in Jakarta. For busy owners, this seamless automation saves valuable minutes every single day.
5. Growth & Pricing
Rezerv follows a traditional pricing model that charges per location. It’s an accessible entry point for a single studio, but the costs scale linearly as you grow; opening a second branch effectively doubles your software overhead.
Vibefam positions itself as a partner for scaling. Its pricing tiers are often structured to support growth, with plans that allow for two locations immediately without a massive jump in price. It’s a model that seems designed to encourage expansion rather than tax it.
The Verdict
Rezerv remains a strong, feature-rich contender, particularly for studios that prioritize a specific aesthetic or need specialized hardware integrations. It is a solid, established choice.
However, if your priority for 2025 is operational speed and reliability, the needle points toward Vibefam. Between its lightweight architecture that withstood the recent outages and a workflow that automates the tedious parts of administration across global payment gateways, it feels like the platform best suited for owners who just want the software to “get out of the way” and let the business run.
It’s not just about managing the studio; it’s about ensuring the experience is seamless for the member, every single time.
Curious about the workflow?
If you’re evaluating fitness booking systems for 2025, seeing the workflow in action is the best way to understand the difference.
See how a lighter, faster system handles your peak hours. Book a Free Demo with Vibefam Today
