Last Updated: Jan 05, 2022
Collectively the “Vibefam Services”.
“End User” means any individual who interacts with the Vibefam Services, including users of our mobile applications such as the Vibefam App, and individuals who book appointments, purchase services and otherwise interact with our Subscribers through the Vibefam Services.
“Other Information” is any information that does not reveal your specific identity or does not relate to an individual, such as usage data not linked to any unique identifiers.
“Personal Information” means data that relates to or about an identified or identifiable natural person or, where applicable, household as defined under relevant law. This may include information such as name, postal address, telephone number, email address, or unique online identifiers.
“Subscriber” is any business or entity that subscribes to (or otherwise accesses or uses) our Software Service, including any staff, employees, consultants, advisors, or independent contractors accessing the Vibefam Services on the Subscriber’s behalf.
While the Personal Information we collect varies depending upon the nature of the Vibefam Services provided or used and our interactions with individuals, Personal Information we may collect or obtain includes:
We collect information about you whenever you use the Vibefam Services, for example:
We collect and use this location-related data in order to
We may use your Personal Information for legitimate business purposes, including:
To provide the functionality of Vibefam Services and related support.
We will engage in these activities to manage our contractual relationship with you, with your consent, and/or to comply with a legal obligation.
To provide you with marketing and promotional materials and opportunities and facilitate social sharing.
We will engage in this activity with your consent, to manage our contractual relationship with you, or where we have a legitimate interest. (Note: Health and fitness tracker data that is obtained via third parties will not be used for this purpose).
For reporting and trending.
We will engage in this activity because we have a legitimate interest.
To accomplish our business purposes.
We will engage in these activities to comply with a legal obligation or because we have a legitimate interest.
To the extent that we process your Personal Information based on your consent, you may withdraw your consent at any time.
Certain privacy laws require that we disclose certain information about the categories of Personal Information (as defined by applicable law) that we have disclosed for a business purpose as well as the categories that we have “sold” as defined under applicable law.
Disclosed for a business purpose: In general, we may disclose the following categories of Personal Information (as described above in more detail) to our Partners and Service Providers to provide the Vibefam services:
We do not sell you data.
We may disclose your Personal Information:
Please note that we may use and disclose Other Information for any purpose, except where we are required to do otherwise under applicable law. If we are required to treat Other Information as Personal Information under applicable law, then we may use it for all the purposes for which we use and disclose Personal Information. In some instances, we may combine Other Information with Personal Information. If we combine any Other Information with Personal Information, we will treat the combined information as Personal Information.
Explanation of Individual Rights
Right to a Copy/Access or Portability: You may have the right to request, free of charge, a copy of the specific pieces of Personal Information that we have collected about you in a readily useable format that allows you to transmit this information to another entity without hindrance.
Right to Deletion: You may have the right to request deletion of your Personal Information that we have collected, subject to certain exemptions. Please note that we may need to retain certain information for recordkeeping purposes and/or to complete any transactions that you began prior to requesting a change or deletion (e.g., when you make a purchase or enter a promotion, you may not be able to change or delete the Personal Information provided until after the completion of such purchase or promotion). We may also retain residual information, such as records to document that your request has been fulfilled.
Right to Non-Discrimination: You may have the right not to receive discriminatory treatment on the basis of exercising your privacy rights under applicable law.
Right to Correct/Rectify: You may have the right to rectify any incorrect Personal Information we may hold about you.
Submitting a Request: Where applicable law allows for such a right, if you would like to request to access, correct, object to the use, restrict or delete Personal Information that you have previously provided to us, or if you would like to request to receive an electronic copy of your Personal Information for purposes of transmitting it to another company (to the extent this right to data portability is provided to you by applicable law), you may submit a request through the Vibefam Services themselves or contact us at email@example.com with the subject line “Data Subject Request”. We will respond to your request consistent with applicable law. If you are an End User you may, depending on the Vibefam Service utilized, be able to access, correct or request deletion of Personal Information that you have previously provided to us through your online customer account. These Data Subject Requests and other rights, including objection, restriction and portability (to the extent this right to data portability is provided to you by applicable law), can also be made directly to the relevant Subscriber.
For your protection, we may only implement requests with respect to the Personal Information associated with the particular email address that you use to send us your request, and we may need to verify your identity before implementing your request. Where applicable law allows for an authorized agent to submit such a request, please contact us at firstname.lastname@example.org with the subject line “Data Subject Request – Agent Request” and someone will be in touch with the agent and the End User to verify the request. We will try to comply with your request as soon as reasonably practicable. Moreover, where you are an End User, Vibefam may need to forward your request and refer you to your Subscriber who may be better placed to address your request.
If you are under 18 years of age and a user of the Vibefam Services, you may also be entitled to ask us to remove content or information that you have posted to the Vibefam Service by submitting a support request. Please note that your request does not ensure complete or comprehensive removal of the content or information if doing so infringes on the rights of another user. If you are an End User of one of our Subscribers and would no longer like to be contacted by one of our Subscribers, or would like request the exercise of a right as set out above in relation to Personal Information held by a Subscriber, please contact the Subscriber directly.
Information we collect may be used by Vibefam for marketing purposes such as one-off promotional emailing, mobile text messages, direct mail, and sales contacts. We give you many choices regarding our use and disclosure of your Personal Information for marketing purposes. You may:
Opt-in or opt-out from receiving electronic communications from us:If you are a user of the Vibefam App and no longer want to receive marketing-related emails or mobile text messages from us on a going-forward basis, you may opt-out of receiving these marketing-related emails or mobile text messages by changing your preferences in your account settings or following the unsubscribe prompts from within the messages themselves. If you have provided your information to Vibefam, and opt-out, Vibefam will put in place processes to honor your request. This may entail keeping some information for the purpose of remembering that you have opted-out.
Consent to sharing of your Personal Information with unaffiliated third parties for their (or their customers’) direct marketing purposes:We only share your Personal Information with unaffiliated third-parties for their marketing purposes when you have consented to the sharing. We do not share data with unaffiliated third-parties in the absence of your consent and such consent will only be valid for a single data transfer. To address what these unaffiliated third-parties do with your data once you have consented to the sharing, please contact the third-party to learn more about your choices.
We will try to comply with your request(s) as soon as reasonably practicable. Please also note that if you do opt-out of receiving marketing-related emails from us, we may still send you messages for administrative, transactional or other purposes directly relating to your use of the Vibefam Services, and you cannot opt-out from receiving those messages.
Our mobile applications may also send push notifications to your mobile device, provided you consented to this. If you have previously consented to receiving push notifications and no longer wish to receive them, you can also turn push notifications off at the device level. The applications may also request access to your device’s calendar application, storage, Bluetooth, camera, and microphone. If you have previously allowed access to your device’s calendar and no longer wish to allow access, you may edit the application settings at the device level.
Our websites offer publicly accessible message boards, blogs, and community forums. Please keep in mind that if you disclose Personal Information through Vibefam public message boards, blogs, or forums, as offered through the Vibefam Services, this information may be viewed, collected and used by others. To request removal of your Personal Information from our blog or community forum, please submit a request to email@example.com. In some cases, we may not be able to remove your Personal Information or some content (if, for example, it is reposted by another user), in which case we will let you know if we are unable to do so and why.
You can log in to some of the Vibefam Services using sign-in services such as Facebook Connect, Google or Apple login. These services will authenticate your identity and provide you the option to share certain Personal Information with us such as your name and email address to pre-populate our sign-up form. Some services like Facebook Connect give you the option to post information about your activities on our websites to your profile page to share with others within your network. In addition, when using some of our mobile applications we may allow you a chance to tell friends about our services by accessing the contacts in your Facebook or other social media account.
If you submit testimonials, ratings or reviews to the Vibefam Services, any Personal Information you include may be displayed in the Vibefam Services. If you want your testimonial removed, please submit a support request to firstname.lastname@example.org We may also partner with service providers to collect and display ratings and review content on our web sites.
Where a third-party payment processor is utilized as a sub-processor, we have implemented appropriate onward transfer safeguards over your Personal Information.
Please note that we are not responsible for the collection, usage and disclosure policies and practices (including the data security practices) of other organizations, such as Facebook, Apple, Google, Microsoft, RIM or any other app developer, app provider, social media platform provider, operating system provider, wireless service provider or device manufacturer, including any Personal Information you disclose to other organizations through or in connection with the Vibefam Services, including our social media pages.
We will retain your Personal Information for as long as needed or permitted in light of the purpose(s) for which it was obtained and consistent with applicable law. The criteria used to determine our retention periods include:
The security of Personal Information is a high priority at Vibefam. We seek to use reasonable technical, administrative and physical safeguards designed to protect Personal Information within our organization. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure.
The Vibefam Services are not directed or targeted at children under the age of sixteen (16), and we request that they do not provide Personal Information through the Vibefam Services.
The Vibefam Services are controlled and operated by us from Singapore and are not intended to subject us to the laws or jurisdiction of any state, country or territory other than that of Singapore. Your Personal Information may be stored and processed in any country where we have facilities, or in which we engage service providers, and by using the Vibefam Services you understand that your information will be transferred to countries outside of your country of residence, which may have data protection rules that are different from those of your country and whose laws don’t provide the same level of protection as in the European Economic Area (“EEA”) or UK. In certain circumstances, courts, law enforcement agencies, regulatory agencies or security authorities in those other countries may be entitled to access your Personal Information.
We ask that you not send us, and you not disclose, any sensitive Personal Information (e.g. information related to racial or ethnic origin, political opinions, religion or other beliefs, genetic characteristics, trade union membership or criminal background) on or through the Vibefam Services or otherwise to us, except where explicitly requested or consented to.