Terms of Service
Terms of Service
Updated 6 Apr 2026
Terms of Service
Welcome to Vibefam. These Terms of Service (“Terms”) govern your access to and use of Vibefam’s software, applications, and related services (collectively, the “Services”). Please read these Terms carefully before using the Services.
By accessing or using the Services, you agree to be bound by these Terms. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms, in which case “you” or “your” refers to that entity. If you do not agree to these Terms, you may not access or use the Services.
1. Overview of Services
Vibefam provides an integrated business management platform designed for fitness studios and service-based businesses. The Services may include, among other features, tools for scheduling, bookings, customer relationship management, payments, marketing automation, analytics, and other related functionality.
The Services may be accessed through Vibefam’s website, mobile applications, and other interfaces made available from time to time. Vibefam may enhance, modify, or discontinue any part of the Services at its discretion, provided that such changes do not materially reduce the core functionality of the Services during an active subscription term.
2. Access and Use of the Services
Subject to your compliance with these Terms, Vibefam grants you a limited, non-exclusive, non-transferable, non-sublicensable, and revocable right to access and use the Services solely for your internal business purposes during your subscription term.
You acknowledge that the Services are hosted and operated by Vibefam or its service providers, and that your access may be temporarily interrupted due to scheduled maintenance, updates, security measures, or circumstances beyond Vibefam’s reasonable control.
The Services may integrate with or enable access to third-party products or services. Vibefam does not control and is not responsible for such third-party offerings, and your use of them is subject to their respective terms and conditions.
3. Customer Responsibilities
You are responsible for all activities that occur under your account, including those of your employees, contractors, affiliates, and end users. You agree to ensure that all such parties comply with these Terms and all applicable laws and regulations.
You are solely responsible for the accuracy, quality, and legality of any data you submit to the Services (“Your Data”), as well as the means by which you collect such data. You must ensure that you have obtained all necessary rights, permissions, and consents required to process and use such data in connection with the Services.
You agree not to use the Services in any manner that is unlawful, harmful, fraudulent, or that interferes with the operation or integrity of the Services. This includes, without limitation, transmitting malicious code, attempting unauthorized access, or engaging in data scraping or reverse engineering.
Communications and Messaging Compliance
If you use the Services to communicate with customers or end users, including via SMS, email, messaging platforms, or other channels, you are solely responsible for ensuring compliance with all applicable laws and regulations governing such communications. This includes, but is not limited to, obtaining valid consent, honoring opt-out requests, and complying with anti-spam and telemarketing laws in all relevant jurisdictions.
4. Fees and Payment
You agree to pay all applicable fees associated with your use of the Services, including subscription fees, transaction fees, and any additional charges specified in an order form or pricing page.
Unless otherwise agreed, fees are billed in advance and are non-refundable. Failure to make timely payment may result in suspension or termination of your access to the Services. Vibefam reserves the right to update pricing upon renewal of your subscription.
You are responsible for all applicable taxes, duties, and governmental charges arising from your use of the Services, excluding taxes based on Vibefam’s income.
5. Payment Processing
The Services may include functionality that enables you to process payments from your customers. Such payment processing services are provided by third-party payment processors (such as Stripe or other providers) and are subject to separate agreements between you and those providers.
By using payment processing features, you agree to comply with all applicable terms of the relevant payment processor and authorize Vibefam to share necessary information to facilitate payment transactions.
Vibefam is not a financial institution and does not provide banking, lending, or regulated payment services. Vibefam is not responsible for the acts or omissions of any payment processor or financial partner.
6. Data Ownership and Use
As between you and Vibefam, you retain all rights, title, and interest in and to Your Data. You grant Vibefam a worldwide, non-exclusive, royalty-free license to use, process, store, and display Your Data as necessary to provide, maintain, and improve the Services.
Vibefam may also use aggregated and anonymized data derived from Your Data for analytics, benchmarking, and product development purposes, provided that such data does not identify you or any individual.
Data Processing Role
To the extent Vibefam processes personal data on your behalf, Vibefam acts as a data processor (or equivalent role under applicable law), and you act as the data controller. You are responsible for ensuring that your use of the Services complies with all applicable data protection laws.
Security
Vibefam implements reasonable administrative, technical, and organizational safeguards to protect Your Data. However, no system can be guaranteed to be completely secure, and you acknowledge the inherent risks associated with online data transmission.
7. Artificial Intelligence Features
Certain features of the Services may incorporate artificial intelligence or machine learning technologies. Outputs generated by such features are provided for informational purposes only and may not be accurate, complete, or suitable for your specific circumstances.
You acknowledge that you are solely responsible for evaluating and relying on such outputs, and Vibefam does not guarantee any particular results or business outcomes arising from their use.
8. Mobile Messaging (SMS Communications)
By providing your mobile phone number to Vibefam or to businesses using Vibefam, you consent to receive text messages (including SMS, MMS, or similar messaging technologies) in connection with your use of the Services.
These communications may include appointment reminders, transactional notifications, account updates, service-related alerts, and, where you have provided appropriate consent, promotional or marketing messages.
Message frequency will vary depending on your interactions with the Services. Standard message and data rates may apply based on your mobile carrier plan.
You may opt out of receiving text messages at any time by replying STOP to any message. You may request assistance by replying HELP, or by contacting Vibefam at contact@vibefam.com.
You acknowledge that your consent to receive messages is not a condition of purchasing any goods or services.
If you are a business using Vibefam to send messages to your customers, you represent and warrant that you have obtained all necessary consents required under applicable laws before sending such messages.
Vibefam does not sell or share mobile phone numbers with third parties for their independent marketing purposes. Mobile carriers and messaging providers are not liable for delayed or undelivered messages.
9. Intellectual Property
All rights, title, and interest in and to the Services, including all software, content, and underlying technology, are owned by Vibefam or its licensors.
You agree not to copy, modify, distribute, sell, lease, reverse engineer, or create derivative works based on the Services, nor use the Services to build a competing product.
10. Confidentiality
Each party agrees to protect the confidential information of the other party and to use such information solely for the purposes of performing under these Terms. Confidential information includes non-public business, technical, and financial information disclosed in connection with the Services.
11. Term and Termination
These Terms remain in effect for the duration of your subscription. Unless otherwise stated, subscriptions automatically renew unless terminated in accordance with these Terms.
You may terminate your subscription in accordance with your plan terms. However, any fees due for the current subscription period remain payable.
Vibefam may suspend or terminate your access to the Services immediately if you breach these Terms or if your use poses a risk to Vibefam, its users, or third parties.
Upon termination, your right to access the Services will cease, and Vibefam may delete your data after a reasonable retention period, unless otherwise required by law.
12. Warranties and Disclaimers
The Services are provided on an “as is” and “as available” basis. To the maximum extent permitted by law, Vibefam disclaims all warranties, whether express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, and non-infringement.
Vibefam does not warrant that the Services will be uninterrupted, error-free, or meet your specific requirements.
13. Limitation of Liability
To the maximum extent permitted by law, Vibefam’s total liability arising out of or relating to these Terms will not exceed the total fees paid by you to Vibefam in the twelve (12) months preceding the event giving rise to the claim, or USD $100, whichever is greater.
In no event will Vibefam be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities.
Nothing in these Terms excludes liability for fraud, willful misconduct, or any liability that cannot be excluded under applicable law.
14. Indemnification
You agree to indemnify, defend, and hold harmless Vibefam and its affiliates from any claims, damages, or expenses arising out of your use of the Services, your violation of these Terms, or your breach of applicable laws.
15. Governing Law and Dispute Resolution
These Terms are governed by the laws of Singapore.
In the event of a dispute, the parties agree to first attempt to resolve the matter through good faith discussions. If unresolved, the dispute shall be referred to binding arbitration in Singapore.
16. General Provisions
These Terms constitute the entire agreement between you and Vibefam regarding the Services and supersede all prior agreements.
If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.
Vibefam may update these Terms from time to time. Continued use of the Services after such updates constitutes acceptance of the revised Terms.
17. Contact Information
If you have any questions about these Terms, please contact us at: