Studio software you can trust your business to
Data ownership, payments security, uptime, billing safeguards, US compliance, and a dedicated Studio Success Manager on every plan. Here is exactly how Vibefam protects your studio.
Eight commitments behind every Vibefam plan
Your data is yours. Always.
Every studio on Vibefam owns its data outright. There are no hostage clauses, no penalties for leaving, and no proprietary lock-in formats. Members, packages, schedules, payments, and historical reporting can be exported in full at any time, in industry-standard CSV and JSON, no support ticket required.
Security designed for studios that take payments daily.
Vibefam payment flows are PCI-DSS compliant end-to-end. Card details are tokenized through Stripe and never touch Vibefam servers. All data is encrypted in transit (TLS 1.2+) and at rest (AES-256). Access is role-based with audit logs on every change. Annual security reviews and continuous vulnerability scanning are part of the operating cadence.
Uptime measured, not promised.
Vibefam targets a 99.9% uptime SLA and publishes incident history on a public status page. Production runs across redundant infrastructure in multiple regions, with automated failover, daily encrypted backups, and a tested disaster-recovery plan. When something does go wrong, you hear about it directly from your dedicated Studio Success Manager, not a generic email.
Billing safeguards that protect both sides.
Recurring billing on Vibefam includes duplicate-charge protection, automatic dispute-handling workflows, transparent receipts for every member, and a full audit log of every charge, refund, and freeze. Studios see exactly what members see. Members see exactly what they were charged for. No surprise fees, no opaque processing markups.
Leave any time. Take everything.
Vibefam runs on flexible monthly plans with no lock-in contracts. If a studio decides to leave, the data export is one click, the migration handoff to whatever platform you choose next is supported by your Studio Success Manager, and there are no penalties or hostage tactics. We earn the relationship every month.
Built for US studios, not retrofitted.
Vibefam processes US payments natively through Stripe, supports Apple Pay and Google Pay across iOS and Android, generates US-compliant invoicing for tax filings, and handles ACH bank transfers for high-ticket memberships. Multi-outlet payouts route revenue to separate US bank accounts per outlet. ClassPass integration is native. The platform reads as US-built because the workflows were designed for how US boutique studios actually run.
Real humans, not a ticket queue.
Every Vibefam plan, from the smallest single-location studio to multi-outlet scale, includes a dedicated Studio Success Manager from day one. Onboarding happens in a 1-hour call. Day-to-day questions are answered in direct chat, typically in minutes. When something is hard, a real person on the Vibefam team owns it with you. Studio Success is not an add-on tier.
Transparent pricing, no surprise fees.
Vibefam pricing is published publicly on the pricing page. There are no add-on tiers for the AI suite, no per-message broadcast caps, no marketplace commissions skimmed off bookings (Vibefam does not run a marketplace by design), and no setup fees. Studios know what the monthly cost is before they sign.
Trust FAQ
What happens to my data if I leave Vibefam?
You take it with you. One-click export delivers members, packages, schedules, payments, and historical reporting in CSV and JSON. Your dedicated Studio Success Manager will assist with migration handoff to whatever platform you choose next. No penalties, no hostage clauses, no waiting.
Is Vibefam PCI-DSS compliant?
Yes. All payment processing on Vibefam runs through Stripe under SAQ-A scope, meaning card data is tokenized at point of capture and never touches Vibefam servers. All data is encrypted in transit (TLS 1.2+) and at rest (AES-256). Vibefam undergoes annual security reviews and continuous vulnerability scanning.
Where can I see Vibefam uptime history?
Vibefam targets a 99.9% uptime SLA. Historical uptime and any incidents are published on the Vibefam status page, and material incidents are communicated directly to studios by their Studio Success Manager. Production infrastructure runs across redundant regions with automated failover and daily encrypted backups.
Is Vibefam built for US studios specifically?
Yes. Vibefam processes US payments natively through Stripe, supports Apple Pay and Google Pay, generates US-compliant invoicing for tax filings, handles ACH bank transfers, and integrates natively with ClassPass. Multi-outlet payouts route to separate US bank accounts per location. The platform is used by boutique studios across the United States and Canada in North America, alongside Asia-Pacific markets.
Does Vibefam lock studios into long-term contracts?
No. Vibefam operates on flexible monthly plans with no annual commitment and no lock-in clauses. Studios can cancel any time. A full data export is always available, with no penalties for leaving.
What if I have a billing dispute or duplicate charge?
Vibefam recurring billing has duplicate-charge protection built in, and every charge, refund, and freeze has a full audit log. Disputes are handled by your Studio Success Manager directly, typically resolved within one business day. There is no support ticket queue or escalation process for billing questions.
Does Vibefam read my members’ data or sell it to third parties?
No. Member data on Vibefam belongs to the studio. Vibefam never sells, rents, or shares it with third parties. Internal Vibefam access is role-based and audit-logged. Vibefam does not run a marketplace by design, which means your members are not commoditized into a third-party booking app.
How is Vibefam different from a "ticket-queue" support model?
Every Vibefam plan includes a dedicated Studio Success Manager from day one, not just on premium tiers. Onboarding is a 1-hour call, not a multi-week implementation project. Day-to-day questions are answered in direct chat, typically within minutes, not days. Studio Success is the support model, not an add-on.
Talk to a real human about your studio
30-minute walkthrough with a Studio Success Manager. No credit card. No pressure. See exactly how Vibefam handles your studio data, payments, and migration.
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